Refunds, Cancellation and the Right to Withdraw

Last updated: 1 November 2026

1. Who you are buying from

Africa Recovery OÜ, registry code 17605799, Sakala tn 7-2, 10141, Tallinn, Estonia. Email info@africari.org. We are a commercial company; what you buy here is a service, not a donation.

2. Your 14-day right to withdraw

If you are a consumer in the European Union, the Consumer Rights Directive gives you 14 days from the day of the order confirmation to withdraw from the contract, without giving any reason and without penalty. We extend the same right to every customer, wherever they live.

You do not lose this right because the planting season has begun: we do not treat the service as fully performed until the field work attributable to your order is complete, and where it is complete within the 14 days we will say so before charging you anything further.

How to withdraw

Tell us in any clear statement — an email to info@africari.org is enough. Quote your order number, the date of the order and the email address you used. You may use the model form below, but you do not have to.

Model withdrawal form
To: Africa Recovery OÜ, Sakala tn 7-2, 10141, Tallinn, Estonia — info@africari.org
I hereby give notice that I withdraw from my contract for the following service: ____________
Ordered on: ____________   Order number: ____________
Name: ____________   Address: ____________
Date: ____________

Sending the notice before the 14 days expire is enough; it does not matter when it reaches us.

What happens then

We refund the full amount, including any charges you paid, within 14 days of receiving your notice, using the same payment method you used. You pay nothing for the refund.

3. Refunds outside the 14 days

• Mistakes: duplicate charges, a wrong amount, a mistyped quantity or a payment you did not authorise are refunded in full at any time, once verified.
• We cannot perform: if we cannot carry out the service within twelve months of your order, you choose between a full refund and reassignment to another site. We contact you; we do not decide for you.
• Service not as described: if what we delivered does not match what the product page promised, tell us and we will put it right or refund you. This is your statutory right and nothing here limits it.
• Change of mind after 14 days: we consider these case by case and refund where the work has not yet been commissioned in the field. Once seedlings are raised, fencing bought or equipment ordered against your purchase, the cost is committed and we will normally offer reassignment rather than a refund.

4. How to ask, and how long it takes

1. Email info@africari.org with your order number, the date and the email address used.
2. We acknowledge within 2 business days.
3. Approved refunds are issued within 5 business days, and always within the statutory 14 days for withdrawals.
4. Your bank may take a further 5 to 10 business days to show the money.

Refunds go back to the original payment method. We cannot refund to a different card, account or person.

If a charge on your statement looks unfamiliar — it will read AFRICARI.ORG — please contact us before disputing it with your bank. We can almost always resolve it faster than a chargeback, which costs the field programme more than the refund itself.

5. Cancelling before we perform

You may cancel an order at any time before the service is performed by emailing us. Within the first 14 days, cancellation is an automatic full refund under section 2. After that, section 3 applies.

6. Recurring orders

Where we offer a recurring monthly purchase, your authorisation lets us charge the same amount on the same day each month until you cancel. Cancel at any time, without reason or penalty, by email or from the link in any order email. Cancelling stops all future charges; the most recent charge is refundable under section 2 if you are still within 14 days of it.

7. Orders we cannot accept

We may decline or refund an order where accepting it would breach sanctions or anti-money-laundering rules, where the source of funds is unclear, where the card appears to be used without authorisation, or where performing the service would expose our teams or partner communities to risk. A refusal is not a judgement about you, and the money is returned in full.

8. Receipts, invoices and tax

An order confirmation and receipt are emailed automatically; write to us if one does not arrive and we will reissue it. A business invoice with our registry and VAT details is available on request. Because we are a commercial company and not a charity, purchases on this site are not tax-deductible charitable donations. Whether a purchase is a deductible business expense for you depends on your own tax position and is a question for your accountant, not for us.

9. Complaints

If you are unhappy with how we handled a refund, write to info@africari.org. If we cannot resolve it within 14 days, consumers resident in the European Union may refer the matter to the Estonian Consumer Disputes Committee through the Consumer Protection and Technical Regulatory Authority, or to the equivalent body in their own country.

10. Contact

Africa Recovery OÜ — Sakala tn 7-2, 10141, Tallinn, Estonia — registry code 17605799 — info@africari.org — contact form. Related: Terms of Use and Sale, Privacy Policy.